Privacy Policy

Effective Date: August 1, 2026

Welcome to Flowtech Plumbers. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our plumbing services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and physical address when you request services or contact us.
• Payment Information: Payment details for transactions (processed securely via third-party providers such as M-Pesa).
• Technical Data: IP address, browser type, device information, and usage data.

2. How We Use Your Information

Your information is used to:

• Provide and manage plumbing services
• Process payments and send confirmations
• Respond to inquiries and customer support requests
• Improve our website and services
• Send important updates and service notifications

3. Sharing of Information

We do not sell or rent your personal information. We may share your data with:

• Trusted service providers (e.g., payment processors)
• Legal authorities when required by law

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online system is 100% secure.

5. Cookies

Our website may use cookies to enhance user experience, analyze traffic, and improve functionality. You can choose to disable cookies through your browser settings.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion of your data
• Withdraw consent at any time

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Business Name: Flowtech Plumbers
• Email: info@flowtechplumbers.co.ke
• Phone: +254 713323316 or 0731857112
• Location: Nairobi, Kenya